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What materials are your jewellery pieces made from?
What materials are your jewellery pieces made from?
We use high-quality materials including sterling silver, gold plating, stainless steel, and semi-precious stones. Each product listing includes detailed information about the materials used so you can shop with confidence.
Do you offer free shipping and returns?
Do you offer free shipping and returns?
Yes, we offer free standard shipping on all orders over a certain amount (e.g., $50). If you're not 100% satisfied with your purchase, you can return it within 14 days for a full refund or exchange, as long as it’s in original condition.
Is your jewellery safe for sensitive skin?
Is your jewellery safe for sensitive skin?
Absolutely! Many of our pieces are hypoallergenic and free from nickel and other common irritants. Look for the “hypoallergenic” tag on the product page, or contact us if you have specific sensitivities.
How should I care for my jewellery to keep it looking new?
How should I care for my jewellery to keep it looking new?
To keep your pieces shining, avoid contact with water, perfumes, and harsh chemicals. Store them in a dry place, ideally in a soft pouch or the original box. We also offer cleaning cloths and care kits in our store.
How can I track my order?
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email. You can use this link to follow your package in real time. For any issues, feel free to contact our support team.